Overview *Candidates must be located in or near the Virginia Beach, Virginia area* Shift: Tuesday - Saturday 1pm - 10pm ET As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an essential function of this p…