Roles & responsibilities Handle customer queries primarily via web chat. Educate current customers and potential customers on products and services. Should be willing to handle customer escalations and calls when need persists. Achieve the KPI’S and objectives in the cadence set by the team. Building connection/rapport to personalise the chat conversation. Be an active and responsible team member in all aspects of work. Must have Willing to visit office twice a week (Hybrid Model) 0-1 years of …