Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system changes for the Radar product. In this role, you will be responsible for overseeing the entire POS Change process from start to finish, including the installation and troubleshooting of newly added POS systems. You will collaborate closely with the Development team when integrations require technical involvement and engage in discussions with enterprise customers who are implementing POS system changes across multiple locations. Additionally, you will conduct recurring calls to review and document any POS changes that are not performing as expected, ensuring that issues are identified and resolved promptly. 

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

How you'll add value:
Configure and initialize new Integrations for Radar Customers  

Troubleshoot Integration discrepancies and provide comprehensive solutions 

Handle tickets for assigned Enterprise Radar customers  

Document Software defects and report them to the Development team 

Updating relevant documentation for assigned POS Integrations 

Manage and troubleshoot customer exports from Radar 

Cross train and assist with R365 POS Integrations as requested 

Prioritize personal ticket queue 

Manage schedule and time according to highest priorities 
Mentor new team members at the request of Support Management 

Other Duties as assigned 

What you'll need to be successful in this role:
Bachelor's degree in related field is preferred 

Demonstrated history of being a high performing Support Agent 

Expert Knowledge within Radar POS Integrations 

Customer service skills 

Strong written and oral communication 

Detail-oriented 

Time management and task prioritization skills 

Strong ability to problem-solve 

Demonstrated strong leadership capabilities 

Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications 

R365 Team Member Benefits & Perks
Competitive compensation package

Comprehensive medical benefits

R365 pays 100% of the premium for medical, dental, and vision insurance for employees 

401k + matching

Team member stock options

Flexible PTO + Company holidays

Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.
 

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.