Full Job Description
Job ID: f3e3a100-7fd4-4713-878a-eb223541769e
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle.
The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate.
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
How you'll add value:
Negotiate with customers on past due amounts
Approve, create and enforce payment plans
Create & maintain process documentation for various collections strategies
Monitor and recommend any seriously delinquent accounts for database termination
Review Customer Agreements to understand where we can and should enforce our legal terms
Apply open credit memos to open customer invoices.
Process payments of various forms (credit card, ACH, checks)
Investigate cases and make suggestions on refund requests
Facilitating approved payment plans and executing new due dates in system
Leverage current systems to automate dunning campaigns
Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
Onboard, train, coach & mentor other team members on enterprise cash collections strategies
What you'll need to be successful in this role:
1+ years demonstrated A/R, accounting or financial process experience
Bachelor’s in business or Accounting preferred
Demonstrated customer service experience
Salesforce experience (preferred but not required)
Sage Intacct experience (preferred but not required)
Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
Knowledge of SaaS companies and subscription-based revenue models
Understanding of GAAP principles, and internal controls
Benefits and Compensation
We also offer a comprehensive benefits package.
Benefit options include:
Law Benefits
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Meal Vouchers
30-day Christmas bonus
Saving Fund
And more!
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle.
The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate.
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
How you'll add value:
Negotiate with customers on past due amounts
Approve, create and enforce payment plans
Create & maintain process documentation for various collections strategies
Monitor and recommend any seriously delinquent accounts for database termination
Review Customer Agreements to understand where we can and should enforce our legal terms
Apply open credit memos to open customer invoices.
Process payments of various forms (credit card, ACH, checks)
Investigate cases and make suggestions on refund requests
Facilitating approved payment plans and executing new due dates in system
Leverage current systems to automate dunning campaigns
Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
Onboard, train, coach & mentor other team members on enterprise cash collections strategies
What you'll need to be successful in this role:
1+ years demonstrated A/R, accounting or financial process experience
Bachelor’s in business or Accounting preferred
Demonstrated customer service experience
Salesforce experience (preferred but not required)
Sage Intacct experience (preferred but not required)
Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
Knowledge of SaaS companies and subscription-based revenue models
Understanding of GAAP principles, and internal controls
Benefits and Compensation
We also offer a comprehensive benefits package.
Benefit options include:
Law Benefits
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Meal Vouchers
30-day Christmas bonus
Saving Fund
And more!
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
Additional Information
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