Position: Sr. Bilingual Customer Service Representative Work Location: Campinas/SP Work Model: Hybrid Key Responsibilities: Establish open communication with customers and field teams to ensure any changes or impacts on customer expectations are communicated in a timely manner (e.g., shortages, price or SKU discrepancies, etc.). Handle incoming calls related to customer needs and expectations. As customer issues arise, take ownership of concerns and resolve them within Key Performance Indicator…